Anyway I'm not here for an update, nobody cares that much, I'm here for a good old fashioned moan! Not for the first time, Game, you're up.
Game haven't 'made the list' as they are already there, I think they l;ist was invented for Game to be honest, as companies go they've always been among the worst and almost got their just reward last year. Maybe next hey ;)
One thing I've always wanted the usually pretty poor store that is Game to do is allow you to check their trade in values online. Well stone the peasants, they've done it! Or at least they seem to have pretended they have.
Last week I traded in Zelda for the DS without knowing this checker thing existed, found it later on and found out they only gave me 44% of the onsite value for it. I complained and have had 1 email igored and been told 'tough' by their Customer Services.
Yesterday, I checked the price of Goldeneye 007 on XBOX, I kind of enjoyed it, but I'm never going to be arsed finishing it, so when £16.50 came up I thought decent, that'll help the wife get Mario Kart 7 (why'd they number that one, they've never been numbered before. Well except 64, but that wasn't a series number...)
| Product Description | Barcode | Cash (£) | Trade-in (£) | ||
|---|---|---|---|---|---|
 | GoldenEye 007: Reloaded (XBOX360) | 75030917105081 | 12.40 | 16.50 | x |
The wife goes to the store and the staff, you know the Scottish woman, that heavily balding bloke who I assume is some variation on manager. Not from Merthyr or ever go to the one remaining shop they have there? Then it doesn't matter.
Anyway they refused point blank to honour the quoted trade in price from their website, saying it wasn't definite and depended on stock levels. Offering her £3.50 less at £13ish
However the website says different, it says:
"The Price Checker will calculate the Trade-In value of the game. The Price Checker is always kept up-to-date with our latest Trade-In values, so you can be sure the price quoted is the game's current value."
So, what is it Game? Your staff poorly trained/badly informed? Is it a deliberate ploy to shave a couple of quid off every one, before selling them on at twice the price? Either way it's shit and cost you a couple of sales off me. Not that that'd worry you as it's Christmas soon (it's not Christmas yet, it's not even December, pretending it is already is a surefire way to get you binned off Twitter/Facebook) so it's sell Call of Duty to 10 year olds via their Grandparents time, as it's "Not that violent" (actual quote from a game store employee!) or tell a parent their 4 year old can use the 3D for a bit on a 3DS, but only if they buy the bigger more expensive console, cos it's bigger and therefore easier on the eyes... (week before last in Game Cardiff).
I'm going to start recording some of the sales pitches, there's comedy gold waiting!
Anyway back on point, I've emailed the Game CS address (customerservice@game.co.uk) a couple of times no, I'll await a reply. Not holding my breath though.
This place. What's in the boxes? I can only assume the extracted morals of the staff...
Anyway they refused point blank to honour the quoted trade in price from their website, saying it wasn't definite and depended on stock levels. Offering her £3.50 less at £13ish
However the website says different, it says:
"The Price Checker will calculate the Trade-In value of the game. The Price Checker is always kept up-to-date with our latest Trade-In values, so you can be sure the price quoted is the game's current value."
So, what is it Game? Your staff poorly trained/badly informed? Is it a deliberate ploy to shave a couple of quid off every one, before selling them on at twice the price? Either way it's shit and cost you a couple of sales off me. Not that that'd worry you as it's Christmas soon (it's not Christmas yet, it's not even December, pretending it is already is a surefire way to get you binned off Twitter/Facebook) so it's sell Call of Duty to 10 year olds via their Grandparents time, as it's "Not that violent" (actual quote from a game store employee!) or tell a parent their 4 year old can use the 3D for a bit on a 3DS, but only if they buy the bigger more expensive console, cos it's bigger and therefore easier on the eyes... (week before last in Game Cardiff).
I'm going to start recording some of the sales pitches, there's comedy gold waiting!
Anyway back on point, I've emailed the Game CS address (customerservice@game.co.uk) a couple of times no, I'll await a reply. Not holding my breath though.
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